Cancellation & Refund Policy
We want you to love what you ordered. If something is not right — or you change your mind before we dispatch — here is exactly what you can do.
At a glance
Cancelling your order
You can cancel free of charge any time before your order is dispatched — contact us with your order number, or cancel from My Account if the option is shown. A prepaid order is refunded in full.
Once an order has been dispatched it can no longer be cancelled. Please wait for it to arrive and start a return instead. Refusing a cash-on-delivery parcel at the door costs us two-way shipping, so please cancel early if you have changed your mind.
When we cancel an order
We may cancel an order if a product is out of stock, if we cannot deliver to your pin code, if a price was shown in error, or if the order looks fraudulent. If you have paid, we refund you in full, and we will always tell you why.
Returns within 2 days
You can return unopened, non-perishable items in their original packaging within 2 days of delivery for a refund or a replacement.
To start a return, contact us with your order number, the product and the reason. We will confirm the return and arrange a pickup or tell you how to send it back. Please pack it securely with its invoice.
What cannot be returned
We cannot accept products that have been used or damaged after delivery — unless they arrived damaged, faulty or wrong.
products returned after 2 days
products without their original packaging
free samples and gifts
products bought on final sale, where this was shown before you ordered
Damaged, faulty or wrong items
If a product arrives damaged, leaking, faulty, past its date, or is not what you ordered, tell us within 48 hours of delivery and send a photo of the product and the packaging. We will replace it or refund you in full — including any delivery charge — whether it has been opened or not, and you will not pay to send it back.
How refunds are made
Once a returned product reaches us and passes a quick check (or a cancellation is confirmed), we issue the refund within 2 working days.
UPI, card and net banking: back to the same account. Most banks show it within 5–7 working days.
Cash on delivery: to your bank account or UPI ID — we will ask you for the details.
Delivery charges: refunded when the product was damaged, faulty or wrong; otherwise the original delivery charge is not refunded.
We will email you when the refund is issued.
Replacements
If you would rather have a replacement, we send the same product once the return is approved, subject to stock. If it is out of stock, we refund you instead.
How to reach us
Contact us with your order number using the details below. We reply within one working day.