Shipping & Delivery Policy
Everything about how your order reaches you: when we pack it, how long it takes, what it costs, and what to do if something goes wrong.
At a glance
Where we deliver
We deliver across India wherever our delivery partner partners operate. Enter your pin code on a product page or at checkout and we confirm straight away whether we can reach you, and whether cash on delivery is available there.
We do not ship outside India at present.
When we dispatch
Orders are packed and handed to our delivery partner within 30 minutes of being confirmed. We deliver seven days a week, including most public holidays. Cash-on-delivery orders may be confirmed by phone first.
How long delivery takes
Once dispatched, most orders arrive within about 60 minutes. Metro cities are usually quicker; remote and hilly areas can take a little longer.
These are estimates from our delivery partner, not guarantees. Weather, local disruption and festival-season volumes can add time, and we will tell you if we know your order is delayed.
Delivery charges
Delivery is free on orders above ₹499. Below that, a delivery charge based on your pin code is shown at checkout before you pay — you are never charged more than the total you agreed to. A small cash-on-delivery fee may apply and is shown at checkout.
Tracking your order
As soon as your order is dispatched we send a tracking link by email and SMS. You can also follow it at any time on our Track Order page with your order number and the email or phone number you ordered with.
Receiving your parcel
Our delivery partner will usually try to deliver up to three times and may call you to arrange it. Please make sure your address and phone number are complete and correct.
If a parcel comes back to us because nobody was available, the address was incomplete or it was refused, we will contact you. We can re-send it (a delivery charge may apply) or refund a prepaid order less the delivery charges.
Please do not accept a parcel that looks opened or tampered with — refuse it and tell us.
Changing your address
You can change the delivery address free of charge until your order is dispatched — contact us with your order number. After dispatch we will try to help, but we cannot always redirect a parcel.
Damaged, missing or delayed parcels
If your order is delayed well beyond the estimate, arrives damaged, or does not arrive, contact us with your order number. Please tell us about damage within 48 hours of delivery, with a photo of the product and the packaging — we will replace it or refund you in full.