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Terms of Use

These terms cover using this website — browsing, creating an account and posting reviews. The terms that apply when you buy are in our Terms & Conditions.

At a glance

Your accountKeep your password private; you are responsible for activity on your account.
Our contentText, photographs and designs on this site belong to us.
Honest reviewsReviews must be genuine and about products you have used.
01

Accepting these terms

This website is operated by we. By using it you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the website.

You must be 18 or older to create an account or place an order, or use the website under the supervision of a parent or guardian.

02

Your account

Please give accurate details when you register and keep them up to date. Keep your password private — you are responsible for what happens on your account. Tell us straight away if you think someone else has used it.

We may suspend or close an account that is used to break these terms or the law.

03

Acceptable use

Please do not:

  • use the website for anything unlawful, fraudulent or harmful

  • try to gain unauthorised access to the website, other accounts or our systems

  • copy, scrape or collect content or data from the website by automated means

  • upload viruses or anything designed to disrupt how the website works

  • place orders in someone else's name without their permission

04

Our content

All text, photographs, graphics, logos, product names and designs on this website belong to us or are used with permission, and are protected by copyright and trade mark law.

You may view and print pages for your own personal use. You may not copy, reproduce or use them commercially without our written permission.

05

Reviews and what you post

When you post a review, question or photograph, it must be your own, honest, and about a product you have used. Please do not post anything offensive, misleading or unlawful, or anyone else's personal information.

You allow us to show what you post on this website and in our marketing, with your first name. We may remove anything that breaks these rules. We do not edit reviews to change their meaning, and we do not pay for or select reviews to show only positive ones.

06

Links to other websites

Links to other websites — such as our payment provider or courier tracking — are there for your convenience. We are not responsible for their content or how they use your information.

07

Availability

We work to keep the website available and accurate, but we cannot promise it will always be uninterrupted or free of errors. We may change or withdraw any part of it at any time.

08

Changes and law

We may update these terms; the version on this page applies. These terms are governed by the laws of India and disputes are subject to the jurisdiction of the courts at the place where we are registered.

09

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, complaints can be sent to our Grievance Officer at the email address and phone number shown below.

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Terms of Use | Village Supermarket